FAQ

Placing Your Order

Do I need to pay any additional taxes or duties?
No. All prices shown on our website are final and include any applicable taxes and import duties. You will not face any unexpected charges at checkout or upon delivery.

What payment methods do you accept?
We currently support the following mainstream methods: credit cards (Visa/Mastercard), Western Union, and bank transfers.All payments are processed securely through our encrypted checkout system.

Do you ship internationally?
Yes, we deliver worldwide. Orders are fulfilled from our regional warehouses to ensure the fastest possible delivery times to your location.

Is it safe to pay on your website?
Yes, completely. Our site is secured with SSL encryption and is fully PCI-DSS compliant, ensuring your personal and payment information is protected.

What should I do if my credit card payment fails?
First, please double-check your card details and ensure your bank authorizes international online transactions. If the problem continues, we recommend trying a different payment method, contacting your bank, or reaching out to our customer support team for help.

My payment didn't go through, but my card was charged. What happens?
This is usually a temporary authorization hold from your bank, not an actual charge. The hold will typically be released within 3-10 business days. If the funds have been fully deducted, please contact us immediately with your order details, and we will resolve it promptly.

Order Processing & Shipping

Are all products, including popular jerseys, in stock?
Most items are kept in stock for immediate dispatch. However, during peak seasons like major tournaments, high-demand styles may sell out quickly. Real-time stock levels are shown on each product page.

Can I change or cancel my order after placing it?
You may cancel your order within 1 hour of purchase, provided it has not yet been processed for shipping. For modifications (e.g., address change), please contact our support team as soon as possible. Changes are only possible before your order enters the packing stage.

How do I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.

What are your delivery times?
For orders within Europe, delivery typically takes 7-12 business days via tracked mail. For other global destinations, please allow 10-20 business days. Delivery times are estimates and may vary slightly by location.

What if my order hasn't arrived within the estimated timeframe?
Please first check your tracking information for the latest update. If there has been no movement for an extended period or the delivery is significantly late, contact our support team with your order number, and we will investigate with the carrier.

Returns & Support

What is your returns policy?
We offer a 30-day return window from the date of delivery for items in new, unworn condition with all original tags attached. Customized items (with printed names/numbers) are final sale unless there is a manufacturing defect.

How long does a refund take?
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. The time it takes for the funds to appear in your account depends on your bank or payment provider.

Who pays for return shipping?
The customer is responsible for return shipping costs for non-defective items. If you received a faulty or incorrect item, we will cover the return costs.

The MLS Kit Store Team